Responsible Conduct of Gambling


St Marys Rugby League Club is a not-for-profit organisation where every cent the Club generates is reinvested into the Club and the betterment of the community.

One of the Club’s core business objectives is to contribute to the economic and social wellbeing of our community.

St Marys Rugby League Club acknowledges, accepts, and is committed to fulfilling its regulatory and social responsibilities in relation to gambling activities. The Club will provide a safe, and friendly environment, compliant with all legislation for the members and the community to enjoy.

The Club has adopted a Responsible Conduct of Gambling Code of Practice in accordance with the following principles:


Best Practice

Best practice goes beyond compliance with legislation. It includes the development and implementation of responsible gambling practices, consumer awareness and protection measures that satisfy the communities expectations and best standards of business practice.


ClubSAFE Premium

ClubSAFE is a leading responsible gambling and compliance program operated by ClubsNSW to assist the club industry in managing the reputational, regulatory and financial risks associated with liquor and gaming operations.
ClubSAFE Premium is the highest level of the compliance program and provides additional services and detailed training courses for staff, management, and Directors to ensure best practice is implemented across all levels of the Club.

ClubSAFE provides the Club with access to the world-class Multi-Venue Self-Exclusion platform (MVSE), their Gambling Counselling helpline and comprehensive policies and procedures manual.


Legislative Requirements

Gambling services and practices must comply with all applicable Acts and Regulations.


Financial Transactions and Credit Betting

Continually monitor and update the RCG Code of Conduct and principles to ensure all legislative requirements pertaining to the payment of winnings and financial transactions, and encourage patrons to develop responsible practices in the use of finances for gambling purposes.
In NSW there are strict rules and regulations relating to the positioning of ATM’s and EFTPOS terminals, as well as cash-out facilities around gambling activities.
Other restrictions include:


  • Winnings of up to $5,000 can be claimed in either cash or via EFT.
  • Winnings over $5,000 will be issued via EFT the next business day to the person playing the machine at the time of the win.
  • Credit will not be provided under any circumstances.


Safe Gambling Environment

Establish a pleasant, friendly, and safe gambling environment. The Club offers food and drink service to all gaming machines to provide opportunities for gaming Staff to get to know players and develop a rapport.

All gaming Staff undertake regular Responsible Conduct of Gambling training (RCG), which includes refresher courses to equip Staff with the skills and knowledge to identify and aid problem gamblers.
Members of the operational Management team have attained mental health first aid accreditation to assist in identifying problem gambling.


Closed Circuit Television (CCTV)

Cameras are positioned throughout the premises and cover all entrances to the Club and gaming areas. The Club engages security personnel to monitor the CCTV system and premises during busier periods and identify troublesome behaviour.



Encourage patrons to take responsibility for their gambling activity through an effective, world-class Multi-Venue Self-Exclusion platform (MVSE).
This program allows members / guests to exclude themselves from entering the Club and multiple gaming venues across NSW. The minimum period for self-exclusion is six months.
The Club will assist persons wishing to enter a self-exclusion, and in honouring the self-exclusion. Contact cards for the self-exclusion program and counselling services are positioned throughout the gaming floor.


Third Party Self-Exclusion Advice/strong>

Legislation in NSW does not currently provide for a 3rd party exclusion program. If the Club is approached by a concerned family member or friend of a person with a suspected gambling problem, then the Club will:


  • Discuss the concern with the 3rd party person.
  • Inform the person that the Club has no legal right to exclude persons on the advice of a third party.
  • Discuss options and / or strategies to secure support for that person.


Promotion of Responsible Gambling

The Club will make available to members / visitors / Staff the Club’s responsible gambling policy and program, the nature of gambling products and the availability of support services for problem gamblers.
Mandatory signage is displayed throughout the gaming floor with regular checks performed to ensure compliance. The Club’s policy is available on the Club’s website and upon request from any Member.


Community Standards

The Club promotes gambling practices that conform to local community standards and expectations.


Member & Employee Protection

The Club practices principles of fair trading and consumer protection which include:
Responsible advertising
Responsible handling of personal information
Staff training


Complaints and Dispute Resolution

The Club has a comprehensive feedback process. Feedback maybe provided in person, by telephone, email, social media, written correspondence or via an on-line enquiry form on the Club’s website. All feedback will be acknowledged and responded to promptly.


Handling Personal Information

The Club has policies and procedures in place for handling personal information relating to patrons and their gambling activity.


Director and Staff Training

Staff are trained and kept abreast of legislative requirements, harm minimisation issues, the risks of not complying with legislative requirements or not adopting harm minimisation strategies, and the appropriate steps to take to promote patron care.

All gaming staff and the Executive Management team have undertaken Anti-Money Laundering and Counter Terrorism Financing training to assist in identifying, prevent and reporting money laundering and terrorism financing.

The Board of Directors, Chief Executive Officer and Chief Operating Officer have attended the ClubSAFE Anti-Money Laundering and Counter Terrorism Financing Course for Club Directors.


Loyalty Programs

The Club’s loyalty program provides benefits to all members while acting responsible and in line with government rules and community expectations.

The Loyalty Program allows members to accrue reward points every time they spend money in the Club which can be redeemed for a variety of goods and services.

The loyalty program terms and conditions are provided throughout the gaming floor.


Player Activity Statement

The Club is required by law to provide members with a Player Activity Statement free of charge upon request.
A member seeking a player activity statement for themselves should contact a member of Staff.


Staff Gambling Policy

Employees of St Marys Rugby league Club are not permitted to take part in any gambling activities at the Club at any time.

GAMBLEAWARE | 1800 858 858